Last updated on Monday, 19 August 2024
Place: Bangalore, Karnataka

Thank you for choosing Digital Academy 360. This Payment and Refund Policy is electronically generated document and does not require any physical signatures. By visiting our website - https://digitalacademy360.com/ (Hereinafter referred to as “Digital Platform”) or making any purchase of courses and training programs, you are consenting to be bound by this Policy. Please ensure that you read and understand all the provisions of this document before you purchase our courses or training programs, as you shall be bound by all the terms and conditions of this electronic contract.

Please read this Policy before making a purchase on our digital platform, so that you understand your rights as well as what you can expect from Digital Academy 360 Pvt. Ltd. if you are not happy with your purchase.

Please see below for more information on our Payment and Refund Policy.

1. Definitions and Interpretations

1.1. “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Digital Academy 360 a subsidiary of Digital Academy 360 Pvt. Ltd. located at No. 46/A, 1st Main Road, Opposite to Mini Forest, Sarakki Industrial Layout, J P Nagar 3rd Phase, Bengaluru, Karnataka 560078.

1.2. “Courses”: refer to the training services offered in the classroom, online, or through pre-recorded sessions.

1.3. “Purchase/Order”: this means a request by you to purchase any of our courses or services.

1.4. “Brand”: refers to any of the materials/ products or services offered or sold through the Digital Academy 360 Website.

1.5. “Website” refers to Digital Academy 360, accessible on the link https://digitalacademy360.com/.

1.6. “You” means the individual accessing or using the Courses, or the institutions, or other legal entity on behalf of which such individual is accessing or using the Courses, as applicable.

2. Purpose of the Policy

2.1. The purpose of this Policy is to ensure transparency, fairness, and clarity in the Payment and Refund process for our services as well as purchase of courses and training programs. We aim to maintain learner’s satisfaction by providing clear guidelines on when refunds are eligible and the conditions under which they may be requested.

2.2. This policy also serves to protect the interests of both the enrolled students and Digital Academy 360 Pvt. Ltd., doing business under the brand name “Digital Academy 360” promoting skill-based training programs as a beacon of integrity and excellence.

3. Applicability of the Policy

3.1. Our Policy applies to all services offered by Digital Academy 360 Pvt. Ltd., including training services offered in the classroom, online, or through pre-recorded sessions, skill-based programs and training courses...

3.2. This policy covers the process for requesting refunds, including the timeframe for submission and the method of refund processing...

4. Payment and Invoices

4.1. All payments made by learners to Digital Academy 360 shall be acknowledged with the issuance of a payment receipt. To substantiate proof of payment, if required, an original hard copy of the receipt must be provided. All invoices issued shall incorporate applicable taxes.

4.2. For payments made in installments or through a financial partner, only a payment receipt shall be provided initially. Upon receipt of the full and final payment amount, the corresponding invoice shall be generated.

5. Cancellation of your access

5.1. The purchasing of any course, training program or any partial, full or one-time payment shall be governed by the Terms of Use, Privacy Policy, Enrollemnt/Mentorship Agreement, and this Payment & Refund Policy.

5.2. Once the purchase is made at Digital Academy 360 Pvt. Ltd., there shall be no refund issued except in the situations mentioned in the “Conditions of Refund” clause of this Policy. However, you may cancel your course access at any time but there is no refund issued if you cancelled your access to the course offered with your purchase after the refund timeline expired. You shall not be entitled for any refunds if you cancel your purchase once it is made as by that time all the arrangements wound already have been made for you as well as the refund time period is over.

5.3. If a learner wishes to cancel his/her enrollment in any of our courses/programs, No refund of fees will be made on enrollments that have already been confirmed, i.e. class has been scheduled or given the login credentials except in the situations outlined in the “Conditions of Refund” clause of this Policy.

5.4. Upon cancellation, the learner's enrollment in the batch shall be terminated, and admission shall be deemed closed. However, to effectuate such cancellation, the learner must fully settle the entire course fee; failure to do so will result in the application of penalties as stipulated in the applicable policy until the fee is cleared in full.

5.5. In the event that a learner successfully completes the course but fails to secure placement thereafter, Digital Academy 360 shall continue to provide new placement opportunities. However, learners shall not be entitled to claim any refund or reimbursement of fees. The Job Guarantee, Assistance, or Assurance program ensures a minimum of three interview opportunities for any "placement-eligible learner," irrespective of their location preferences or the type of job.

5.6. In the event of cancellation prior to course completion, the learner shall not be entitled to receive any certification or be eligible for placement opportunities. Neither prior to nor following cancellation shall the learner's seat be reassigned, transferred to another individual, referred to a new learner, or reinstated for the same learner to recommence the course.

5.7. To be eligible for a seat transfer, the batch in question must have commenced at least thirty (30) days prior to the submission of the transfer request. An additional period of thirty (30) days shall be granted to provide the relevant details to the interested learner.

6. Immediate Cancellation

6.1. Immediate cancelation of courses is considered in the following scenarios with No Refund:

6.1.1. Medical Emergencies or Physical Conditions

6.1.2. Any Nature of Family or Financial Crisis

6.1.3. Natural Calamities

6.1.4. Getting Placed Before Course Commencement.

7. Requesting Refund

7.1. The Digital Academy 360 Pvt. Ltd. provides top-quality training programs, courses as well as education material and ensures learner’s satisfaction. This Policy outlines the guidelines for refunds for learner’s services, with specific conditions to consider.

7.2. Please carefully review this policy before making any purchases of training programs and courses. By using the Digital Academy 360 Pvt. Ltd.’s services, the user agrees to the terms and conditions of this Policy

8. Conditions of Refund

8.1. Any student or learner who enrolled into the training programs or courses offered by the Digital Academy 360 and who have paid required fee for the same may request for the refund if he/she doesn’t want to continue further for the classes of training course or program, subject to the below referred conditions.

8.2. Refund Timeline: There shall be a maximum time-period of 5 (Five) days from the date of payment made towards the admission whereby an enrolled student may request for the refund from the day of enrolment only if learner’s request of education fee financing or loan is disapproved. If an enrolled student request for the refund within the applicable refund timeline as referred above, His/her fee shall be refunded after deducting applicable registration or service charges as deems fit necessary by Digital Academy 360.

8.3. Any refund requests made by an enrolled student after the expiry of above stipulated refund timeline of 5 days shall not be entertained.

8.4. Under any circumstances, including natural calamities or acts of God, no refunds shall be processed. Furthermore, even an eligible candidate, as described in the aforementioned scenario, shall cease to be eligible for a refund after the expiration of a five (5) day period, irrespective of any circumstances.

8.5. Following the lapse of five (5) days from the date of payment, no refunds shall be processed. Notwithstanding the foregoing, the learner may request cancellation of training or services or transfer of the enrolled seat to a relative or friend, provided such request is made within sixty (60) days from the date of the initial payment. The processing of such cancellation or transfer request shall require a period of fifteen (15) to thirty (30) working days from the date of the request, as determined by the company.

8.6. Request Submission: The refund request must be sent from the learner's registered email address to Digital Academy 360 Pvt. Ltd. within 5 days from the date of payment made towards the admission only if learner’s request of education fee financing or loan is disapproved.

8.6.1. Registration Charges:

8.6.1.1. Non-Refundable: Registration Charges for any courses and training programs are non-refundable under any circumstances.

8.6.1.2. Refund Calculation: Only the remaining amount paid after deducting Registration Charges, GST, and convenience charges/platform fee (Charged by the Third-Party Payment Facilitator platform) is eligible for a refund.

9. Procedure of Refund

9.1. Upon receiving learner’s written refund request, Digital Academy 360 Pvt. Ltd. will promptly review it. If the request of the learner meets the eligibility criteria mentioned in the “Conditions of Refund” clause, Digital Academy 360 Pvt. Ltd. will process the learner’s refund within 7 to 10 business days.

9.2. Refunds will be issued to the original payment method used for the purchase, excluding Registration Fee, GST and Convenience Charges.

9.3. Refund Denial:

9.3.1. Digital Academy 360 Pvt. Ltd. reserves the right to deny a refund request if it fails to meet the eligibility criteria outlined above.

9.3.2. Common reasons for denial may include, but are not limited to:

9.3.2.1. Request received after the Refund Timeline has expired.

9.3.2.2. Failure to provide necessary information and proof of purchase.

9.3.2.3. Registration fee, Tax amount, Convenience charges, and Platform fee, if any will not be refunded under any circumstances.

10. Dispute Resolution

10.1. In the event of any dispute arising from the implementation or interpretation of this Payment and Refund Policy of Digital Academy 360 Pvt. Ltd., both parties agree to resolve the dispute in the following manner:

10.1.1. The aggrieved party shall first approach to the Grievance Redressal Officer on the contact information provided herein this policy in the “Contact Information” clause.

10.1.2. The Parties hereby agree that they intend to discharge their obligations in the utmost good faith. They, therefore, agree that they will, always, act in good faith and make all attempts to resolve all differences howsoever arising out of or in connection with this Agreement by Mutual Discussion.

10.1.3. If the dispute is not resolved through mutual discussion, the parties shall be bound to submit all disputes and differences howsoever arising out of and in connection with this Agreement before the Arbitrator appointed by the Digital Academy 360 Pvt. Ltd. Proceedings of the Arbitration shall be conducted under Arbitration and Conciliation Act, 1996.

10.1.4. If the dispute is not resolved through mutual discussion, the parties shall be bound to submit all disputes and differences howsoever arising out of and in connection with this Agreement to the court of Bangalore, Karnataka.

10.1.5. Each Party shall bear the cost of preparing and presenting its case, including fees and expenses of the arbitrators, which shall be shared equally by the Parties, unless the award otherwise provides.

11. Disclaimer

11.1. The learner undertakes that Digital Academy 360 Pvt. Ltd. shall not be held liable for the quality of training, the conduct of trainers, or the actions of any staff member. Accordingly, learners are advised to thoroughly review and verify all applicable policies and resolve any questions or concerns prior to making payment. The Company will engage with learners regarding policy-related discussions. For placement-related inquiries or to participate in placement opportunities, learners must present the original receipt of payment, proof of course completion, and a “placement eligibility letter” issued by the respective academic team.

12. Discounts and Scholarships

12.1. The course fees charged to peer learners may vary, being either lower or higher, based on various factors, including but not limited to the time of enrollment, eligibility for entrance tests, scholarships, early bird offers, month-end promotions, special fee structures, seasonal offers, festive promotions, early bird discounts, or other applicable conditions.

12.2. Once enrolled, the course fee paid by a learner is final and not subject to comparison or renegotiation. It is presumed that, prior to accepting the admission letter, the learner has thoroughly reviewed and understood all terms and conditions, including the refund policy, as set forth by the Company.

13. Review & Update

13.1. Digital Academy 360 Pvt. Ltd. retains the right to update this Refund Policy periodically, with any modifications reflected on the website https://digitalacademy360.com/.

13.2. Digital Academy 360 Pvt. Ltd. encourages the learners to periodically review this Payment and Refund Policy to remain informed about their refund procedures and timeline.

14. Contact Information

14.1. For inquiries or assistance regarding our Payment and Refund Policy or refund requests, please Contact the Below mentioned person:

account@da360.ai

+91 7353 515 515